Vouchers: Redeem, Cancel, Extend Expiry, etc

Select the voucher you want to take an action on, and navigate to the bottom of the page to "Update Vouchers".

Select the action you want to perform on the voucher.

VA details EN 2

"This action will mark the Voucher as Redeemed and will set the Value to be the Amount Remaining less the Redeem Value."

You can withdraw part or all of the value of the voucher if the voucher is a cash voucher.

"This action will cancel the Voucher and set the Value to zero so that it can't be redeemed."

No email updates are sent to the client or to the hotel.

"This action will just record a Comment."

You can add a comment for this voucher. This comment is purely internal and it will only appear in the voucher details.

"This action will set a new expiry date for this Voucher."

Each country's legal expiration date for vouchers is different. You can allow your client an extension of the expiry date.

"This action will reinstate the Voucher with a new Value so that it may be redeemed again."

You can reactivate a voucher if it was wrongly used or cancelled.

"This action will flag the voucher as posted. Only use this if you have posted out this voucher to the recipient."

This action is only available for hotels that offer to post their vouchers to the recipient.

Last Update: July 2022