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      Cancellations / Amendments to GDS Bookings for Monthly Invoicing

      In order to be invoiced correctly you need to cancel any relevant bookings in Synxis CRS, and then if there are any booking modifications then return the amendment file to our accounts department.

      Cancellations

      Bookings cancelled by the hotel on time in the system will not be taken into account and are therefore not included in the billing report.

      Amendments

      Step 1: Open & review the monthly report delivered to your email address

      File name: Monthly Report - GDS Bookings - DEPARTURE DATE - Cancellations included

      Step 2: Download your Amendment File

      Step 3: Amendments Details

      Fill in all of the required Amendments Details in the downloaded file by using the template within the file as a guide.

      ➡️ Possible reasons for Amendments:
      Early Departure, Late Arrival, Occupancy Changes, etc.

      Step 4: Send the Document to our Accounts Department 

      Once your document is fully completed, please send it to our accounts department at:

      accounts.receivable@bookassist.com 

      🔎 Please note:

      • No-Shows. You have to cancel them directly in Synxis CRS before the departure date of the corresponding booking. Otherwise it will be charged.
      • Bookings must be cancelled in the system and the Amended file sent before the 7th day of each month for the previous month.
      • There will be no refunds from Bookassist for missing cancellations or amendments.
      • There will be no refunds from Bookassist for the late submission of cancellations or amendments.
      E.g. If you wish to amend a booking that includes the commission for October:

      Please follow Step 1 & 2 and send your file to the Bookassist accounts department at accounts.receivable@bookassist.com by the 7th of November at the latest.