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      FAQs - What to do in case of GDS Cancellation?

      1. Cancellation in the system through the travel agency or web portal:

        If the cancellation arrives to you through a notification e-mail from Bookassist GDS this booking is completely free of charge for you. We don’t invoice these bookings.
        You are allowed to charge a cancellation fee to the guest’s credit card only in case of late cancellation. This means that the cancellation has been made within the cancellation deadline.

      2. Cancellation in the hotel directly:

        If a customer informs you directly (by phone, fax or e-mail) about the cancellation of his booking, we highly recommend that you please advise him to cancel the booking the same way he initially made it. (Travel Agency or Website...) If the booking is not cancelled this way, the booking is also not cancelled in the Bookassist GDS system and we have to invoice the transaction fee for it.

        You are allowed to charge a cancellation fee to the guest’s credit card only in case of late cancellation which means that the cancellation has to be made within the cancellation deadline.
        In the monthly reservation report we send to you always on the 1st of each month please amend this booking as “Cancellation” to ensure a correct billing of your bookings.