FAQs - What to do in an overbooking situation?

You know that all reservations coming through our system have to be honoured and the room that has been booked has to be made available or equally accepted accommodation has to be given. If no room is available, you are responsible to find equivalent or better accommodation for the guest at no additional cost.

⚠️  Please inform us about this situation immediately by email with a solution or an alternative hotel you can offer to the customer! We will then inform the travel agency accordingly.

⚠️  Please do never get in touch with the travel agency directly and force them to cancel the booking.